1. Scope of this policy
This policy applies to consulting services, advisory sessions, and project-based engagements delivered by Clear Consulting Pro. Because our work is service-based and time-dependent, refund eligibility is based on work status, time reserved, and deliverables already provided.
2. Service-based consulting work
Consulting outcomes depend on collaboration, business context, and implementation decisions. Fees cover professional time, analysis, and advisory support provided during the engagement.
- Completed consulting time is non-refundable.
- Delivered recommendations, plans, and advisory documents are non-refundable once shared.
- Unused prepaid service blocks may be reviewed for partial refund under the terms below.
3. Project deposits and retainers
Project deposits reserve planning capacity and kickoff time. Unless otherwise stated in a signed agreement, deposits are non-refundable after project kickoff.
- Before kickoff: deposit refunds may be approved minus payment processing costs and any completed pre-work.
- After kickoff: deposits are generally non-refundable and applied to project delivery.
- Retainer periods already opened are non-refundable once advisory access is active.
4. Completed work and delivered materials
Fees for completed milestones, delivered reports, strategic plans, and advisory sessions are final. If you believe a deliverable does not align with agreed scope, contact us within 7 calendar days so we can review and, when appropriate, provide reasonable revisions within the original scope.
5. Cancellations and rescheduling
- Advisory sessions: Reschedule at least 24 hours in advance to avoid session forfeiture.
- Late cancellations: Cancellations made under 24 hours may be charged in full due to reserved consulting time.
- Project pauses: If a project is paused by the client, completed work remains billable and non-refundable; unused future work may be converted to a time-limited credit when feasible.
6. How refund requests are handled
To request a refund review, email us with your invoice number, engagement name, and a short explanation of the request. We review each request in good faith and respond promptly.
- Submit requests within 14 calendar days of the related charge.
- We provide a written decision, typically within 10 business days.
- Approved refunds are returned to the original payment method when possible.
7. Important notes
If Clear Consulting Pro cannot deliver contracted services for reasons within our control, we will provide either a proportionate refund for unused services or a mutually agreed service credit.
Questions about this policy can be sent to [email protected] .